Top Legal Risks in Communication Works, Inc. Terms: GDPR, Data Security & More | Erayaha

## When Contract Language Meets Compliance: Communication Works, Inc. Case Study

Imagine facing a €20 million GDPR fine or losing customer trust overnight due to a single ambiguous clause. Our analysis of Communication Works, Inc.'s Terms & Conditions reveals key legal risks that could expose the company to regulatory penalties, litigation, and reputational damage. Below, we break down the most significant issues and present actionable improvements to strengthen enforceability and compliance.

1. Incomplete GDPR Compliance and Data Subject Rights The terms reference GDPR and provide a portal for data subject requests, but lack explicit commitments to core GDPR requirements such as lawful processing grounds, data minimization, and breach notification. This omission could result in non-compliance, risking fines up to 4% of global annual turnover or €20 million, whichever is higher.

Legal Analysis

critical Risk

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Communication Works, Inc. processes personal data only on lawful bases as defined by GDPR (Articles 6 and 9), in collaboration with TTI Success Insightsensures data minimization, welcomes GDPRprovides transparent processing information, and encouragescommits to notifying data subjects who want to exercise theirand authorities of any data breach within 72 hours as required by GDPR Articles 33 and 34. Data subject rights to do socan be exercised via gdpr.ttisurvey.com . (or gdpr.sisurvey.eu).

Legal Explanation

The original clause references GDPR but lacks explicit commitments to core compliance requirements, such as lawful processing, data minimization, and breach notification. The revision clarifies these obligations, improving enforceability and reducing regulatory risk.

2. Vague Data Sharing and Third-Party Disclosure The clause "We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request" is overly broad and lacks transparency. Without specifying categories of third parties or legal bases for sharing, the company risks violating GDPR Article 13 and CCPA transparency requirements, potentially triggering regulatory investigations and class actions.

Legal Analysis

high Risk

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We will notonly share your personal information with any third party outsideparties as specifically described in this policy, including categories of our organizationrecipients and legal bases for disclosure, other than as necessary to fulfillin compliance with GDPR Article 13 and CCPA. No information will be disclosed without a lawful basis or your requestexplicit consent, eexcept as required by law.g. to ship an order.

Legal Explanation

The original clause is vague and does not specify categories of third parties or legal bases for sharing, risking non-compliance with GDPR and CCPA transparency requirements. The revision provides clarity, transparency, and legal compliance.

3. Insufficient Security Breach Notification Procedures While the terms mention encryption and secure storage, they do not address mandatory breach notification timelines or procedures required by GDPR Articles 33 and 34. Failure to notify authorities and affected individuals within 72 hours can result in severe financial penalties and reputational harm.

Legal Analysis

high Risk

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We take precautionsmaintain technical and organizational measures to protect your information. When you submit sensitive information via the website and will notify affected individuals and relevant authorities of any data breach within 72 hours, your information is protected both onlineas required by GDPR Articles 33 and offline34. Detailed breach notification procedures are available upon request.

Legal Explanation

The original clause omits mandatory breach notification requirements under GDPR. The revision adds enforceable commitments and aligns with regulatory standards.

4. Ambiguous Data Retention and Deletion Practices The policy allows users to request deletion but does not specify default retention periods or criteria for data deletion. This ambiguity can lead to inconsistent practices and non-compliance with GDPR Article 5(1)(e), increasing audit risk and potential fines.

Legal Analysis

medium Risk

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You may opt outrequest access, correction, or deletion of any future contacts from usyour personal data at any time. You can do the following at any timeUnless required by contacting us via the email address or phone number given on our website: See whatlaw to retain data we have about you, if any. Change/correct any data we have about you. Have uswill delete any data we have about you. Express any concern you have about our use of your personal information within 30 days of a verified request. Our standard data retention period is 12 months after the last user interaction, unless otherwise required by law or contractual obligation.

Legal Explanation

The original clause allows deletion requests but does not specify default retention periods or deletion timelines, risking inconsistent practices and non-compliance with GDPR Article 5(1)(e). The revision establishes clear retention and deletion standards.

Conclusion: Proactive Legal Risk Management Our examination shows that addressing these four issues could prevent millions in fines, avoid class action lawsuits, and build customer trust. Proactive contract redlining is essential for robust legal protection in today's regulatory landscape.

Are your contracts as defensible as they should be? What would a regulatory audit reveal about your data practices? How much risk are you willing to accept in your legal framework?

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This analysis is for educational purposes only and does not constitute legal advice. For actual legal guidance, consult with a licensed attorney. This assessment is based on publicly available information and professional legal analysis. See erayaha.ai's terms of service for liability limitations.